Would governments be as despised by their citizens if they actually helped their citizens and tried to meet or exceed their expectations? Instead of continually cutting services (and while I certainly don’t mind eliminating the gravy) it may be more appropriate and required to find ways to increase the revenue and improve the cash flow. We are starting to see cities and municipalities who are running out of cash declaring bankruptcy. You just can’t keep running on debt -- you need to increase the cash flow to meet the required expenses.

How do you get business growth in today’s turbulent times?  With any successful organization it starts with engaged employees who strive each and every day to meet or exceed their clients / customer expectations. These employees create a positive environment for the customers creating a clientele that is more likely to return and purchase more services or product. These same engaged employees will work to meet all corporate objectives and deliver improved results because they clearly understand what is expected of them and the benefits of delivering superior results. 

Procter and Gamble, West Jet, Apple all get it. Success is delivered through their employees and plenty of leadership time is focused on empowering these employees to improve results and create a positive consumer experience generating ever increasing cash flow.  What are your thoughts on the importance of employees with respect to business growth?

 Let me know at @mdick54

Mike Dick

How do you get business growth in today’s turbulent times?  Is the business world capable of managing the tide of social change that is beginning to take hold of the global agenda?

Many governments are losing control and several countries in Europe and the Middle East are in turmoil as they struggle to meet the demands of a more engaged population that are not accepting the status quo or reluctant to make the necessary changes required to offset the collapse of their respective economies.

Even within North America “Occupy Wall Street” is starting to show the large distrust that exists between the vocal representatives of the 99% and big corporations. Given this growing unrest what should business, organizations and yes even governments do to make sure they survive and change to deal with the social and vocal upheaval that is taking place throughout the world.

I firmly believe that for any organization to succeed it boils down to three fundamental areas of focus that leaders must ensure are embedded in their organizational culture. Cash flow management, employee engagement and client/customer satisfaction. West Jet gets it -- Air Canada doesn’t.  Apple gets it -- RIM doesn’t. Where would you start within your organization?

Let me know at @mdick54

Mike Dick