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In a Word - Does it Communicate?



The Osborne Group - Monday, April 15, 2013


I ran across a poster the other day that left me totally befuddled.  “We All Can Do It!” proclaimed the headline atop an illustration of three rather fierce looking young women, fists raised, each representing a different ethnic background.  Not too sure what the meaning of “it” was in this sentence, I read on to learn “Feminism is worthless without intersectionality and inclusion.” Strong words certainly – but what on earth do they mean?

As a woman, I thought there must be a message for me here, but it totally escaped me as I had absolutely no idea that “intersectionality” was even a word.  And I’ll bet you didn’t either.  

As a professional communicator, I find it a fascinating example of how the choice of words can have virtually the opposite effect of the intention. If “inclusion” in this example was part of a call for all women to reach out to each other, the word “intersectionality” did nothing but make me feel excluded from some secret society using a lingo I could not fathom.  I’m quite sure that wasn’t the idea.

Of course, it did manage to spark my curiousity. I did a quick Google search and sure enough, there are several pages of lengthy definitions. My Oxford dictionary, on the other hand, does not acknowledge it exists.  For those of you who know what it means (hint – you’re probably a social worker), I challenge you to come up with a plain language translation that will help the poster say what it means.

I’ll let the rest of you Google “intersectionality” for yourself – there’s not room here to explain it – and I invite you to join me in the fight against obscure public communications. Send along your own examples. I’d love to hear from you.     

Janet Carnegie


Communication



The Osborne Group - Wednesday, October 12, 2011

I was delighted to read in this morning’s Globe & Mail how Steve Jobs’ college calligraphy class inspired his unmatched approach to product design.  In the classes he learned about different fonts, spacing of letters and the overall look and design of words on the page.  Intuitively, he understood that the words are only part of printed communication – how they look and feel on the page can be as important as what they say. 

Sounds a lot like the studies that say only 7% of face-to-face communication is verbal –  the rest lies in all the non-verbal cues we send.

Janet Carnegie



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