| Strong and collaborative leader with the proven ability to build and foster highly-competent teams of diverse stakeholders, both internal and external. Skills include project and program management, business infrastructure development and implementation, change management and financial management. Demonstrated effectiveness in working with public and private sector clients to achieve organizational goals through the development and implementation of strategic and operational plans.
SELECTED ACHIEVEMENTS
As regional director of a national community-based not-for-profit, managed program delivery and major fundraising campaigns through staff and a large volunteer network.
Created and initiated a change management plan for a large public sector client engaged in a significant process and technology project.
Undertook a detailed review of the product array resulting from the merger of two companies. Implemented product and system enhancements to realize reductions in risk, improved product functionality and significant cost reductions for the company and its customers.
Planned, implemented and managed all business functions for the successful launch and ongoing operation of a system for public companies to submit filings electronically to securities regulatory authorities. Developed strong customer and stakeholder relationships as a foundation for the establishment of effective customer support programs (including account management, training materials and programs, and helpdesk/customer support representatives).
Created and implemented a business plan incorporating vision, strategy and a tactical blueprint for an international product portfolio within the financial services sector.
PRIOR EXPERIENCE
OCG Strategy and Organizational Consulting - Consultant
Canadian Depository for Securities Ltd. – Assistant Vice-President, International
Xerox Canada Limited
- Manager, Administration Operations
- Manager, Customer Administration
- Manager, Service Operations and Support
- Manager, Planning and Programs, Customer Education
QUALIFICATIONS
University of Western Ontario – MBA
Queen’s University – BA (Honours)
Certified Financial Planner
Canadian Securities Course
Advocacy Centre for the Elderly – Board Member (and Chair)
A-Way Courier – Board Member (and Treasurer)
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