| An accomplished executive specializing in the management and delivery of social and health services. Her expertise includes managing multimillion dollar operations, and building and fostering highly competent senior management teams who function in complex environments. Susan is a strong collaborative leader and a highly effective change manager, with extensive experience in governance and accountability and in managing diverse stakeholders and complex labour relations.
SELECTED ACHIEVEMENTS
Executive responsibility for a multimillion dollar initiative that resulted in the closure of Ontario’s three facilities for adults with developmental disabilities within budget and on time.
Consolidated five organizations/programs providing services to children which resulted in streamlined service delivery and improved responsiveness
Co-chaired a cross ministry directors steering committee that developed a plan which led to significantly improved French language services across Ontario
Initiated a successful strategic planning process reflective of a diverse community and a geographically dispersed staff.
Improved service delivery and outcomes for families of special needs children through the establishment of a process that engaged senior executives in health and social services
By planning and directing the relocation of 275 staff into new accommodation in a co-located site of 13 Ontario ministry offices, enhanced the work environment for all staff and reduced overall cost
PRIOR EXPERIENCE
Ministry of Community and Social Services – Director, Eastern Region, Operations Division
Ministry of Children and Youth Services – Director, Eastern Region, Service Management Division
Ministry of Community and Social Services – Executive Lead Director, Facilities Closure Project
Ministry of Community and Social Services – Community Program Manager, Municipal and Community Services
Tri Ministry Project (Ministries of Education, Health and Social Services) – Provincial Nursing Homes Initiative
Family Service Center of Ottawa
Ottawa Housing Authority
Ontario Housing Corporation
QUALIFICATIONS
Carleton University – Bachelor of Arts
Carleton University – Masters of Arts in Public Administration
Success by Six – Council of Partners
Hire Immigrants Ottawa
Nepean Ottawa Diving Club – past President
Canadian Amateur Diving Association (Ontario) – past Vice President
Boys and Girls Club of Kenora – former board member
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