THE CLIENT: Service Organization – Private Health
Care and Rehabilitation Services
THE CHALLENGE
The organizational needs of this growing and profitable services company had
outgrown the managerial talents of the health professionals who were trying to
direct it. Owner had concerns that poor working relationships within the
management team were limiting the company’s potential.
THE APPROACH
Interviewed and assessed functionality of the current managers and team;
provided part-time human resources expertise to develop structures to support
growth and support the regional managers; provided regional and overall
operational management, in three stages.
THE RESULT
Stage 1 (6 days assignment):
· Analyzed management functioning and prepared a report, which
recommended termination of the incumbent second-in-command and the restructuring
of the management team
· Advised the President through the termination process
· Restructured the team of Regional Managers by providing them
with more autonomy and profit and loss responsibility
Stage 2 (2 days per week for 6 months):
· Redesigned the compensation systems for both professional staff
and managers, including profit sharing for latter
· Developed basic budgeting models; oriented Regional Managers
· Developed and implemented comprehensive HR policies, recruitment
procedures and performance appraisal systems for staff and managers
· Recruited and trained a Controller and one Regional Manager
· Instituted bi-weekly management teleconferences and quarterly
face-to-face meetings to harmonize tactics
· Led management team through the development of an initial marketing/positioning
plan
· Recruited a Marketing Assistant to operationalize the plan
Stage 3 (2 days per week for next 6 months):
· Analyzed and streamlined operational procedures
· Assumed responsibility for internal operations, including supervision
of Regional Managers
· Allowed President to concentrate on external networking, marketing
and business development
Ongoing (4 days per week):
· Vice President - responsible for all aspects of operations, countrywide
· Regional management – central Ontario
· Participation in sales efforts, strategic planning and regional
expansion
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