WHO
A municipality of roughly 75,000 in central Ontario. The population is expected to grow by 1/3 within 20 years. Widely dispersed, primarily rural, and under serviced health care.
WHAT
The city undertook a community consultation and strategic planning process to understand and assess the need for new primary health care services.
HOW
The Osborne Group worked with the city to:
- Undertake a comprehensive community engagement process to assess the need for new primary health care services in the city
- Facilitate the development of a Vision, Mission and Goals for a new Community Health Centre
- Develop a Business and Operational Plan for submission to the LHIN and to guide the creation and growth of the Community Health Centre
- Review and assess the organization’s governance and organizational structure in light of the addition of a major new service line
- Plan and implement organizational change required to integrate the new Community Health Centre with existing services and programs.
SUCCESS STORY
This project was highly successful. At its conclusion, the city had gained:
- A new Community Health Centre to deliver primary health care to residents in an underserviced area
- An integrated organization providing both community support services and primary health care
- An organization well positioned for future growth and development