Our Principals
Osborne Group Principals are flexible, experienced executives who fill senior-level positions in any functional area on an interim or contract basis.
Municipal IT Organization
WHO
Town of approximately 85.000 people in Southern Ontario.
WHAT
The town had conducted an internal Customer Service Survey for two years. This survey indicated that "timeliness" was a concern and therefore decided to undertake an organizational review of it's IT Department.
HOW
The Osborne group was engaged (via an RFP process) to conduct an organizational review of:
- Priorities
- Standards
- Training
- Customer Satisfaction
- Organizational Dynamics and
- Effectiveness of Operations
In order to complete the review, The Osborne Group assembled a team of Principals to develop a detailed project plan; conduct interviews with Management, IT staff, and select customers; conduct benchmarking reviews with comparable municipalities; conduct gap analysis versus Control Objectives for Information and related Technology (COBIT); assess outsourcing opportunities; and prepare both preliminary and final reports for management and council.
SUCCESS STORY
The organization review was conducted over a period of 3 months. The Osborne Group was able to provide the Town not only with a report to document their findings, but also recommendations for what changes could be made to improve the operation, and implementation plan to clise the gap from the current state to the desired state.
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