Net Promoter Score
At The Osborne Group, we care about what our clients have to say when the work is done. We are dedicated to maintaining a high level of satisfaction for each client and, in the case of a low score, understanding why and improving our services in the future.
By sending a customer satisfaction survey to each client at the end of a contract, we get the opportunity to gauge our performance and maintain a high standard of excellence for each Principal.
Looking at our results for the last 5 years, we have averaged a Net Promoter Score of over 60%. According to Qualtrics ranking criteria, this puts us cleanly in the excellent category!
To all those who take part in our ongoing satisfaction surveys, thank you and we look forward to continuing to get your feedback in the future.
For help calculating and/or assessing your Net Promoter Score, contact an Osborne Principal below.