We engaged The Osborne Group to help streamline our programs and address several long-standing challenges. Their program review process was exceptionally well planned and thoughtfully executed. They took the time to meet with every team member, listen to individual perspectives, and gain a deep understanding of our organization. What was most impressive was their ability to tailor their services to our specific needs rather than applying a one-size-fits-all approach.

We now have a clear change management strategy and a stronger sense of organizational cohesion. Staff engagement is high, and we are seeing positive changes happen in real time with minimal disruption. We are extremely pleased with the work The Osborne Group provided and highly recommend their services.

Mary Davis, CEO

CMHA North Bay and District

As our organization grew, we found we needed more comprehensive support in strategic planning, financial management, and human resources. The Osborne Group provided exceptional guidance in all three areas. What stood out most was their deep understanding of our work and the genuine care they brought to every engagement, consistently prioritizing the best interests of our organization and its long-term success.

From an HR perspective, they helped us build greater stability by strengthening employee relations, enhancing our people practices, and ensuring the right processes and supports were in place. On the financial side, they coached our staff on day-to-day financial management practices, strengthening our internal capabilities. Finally, the strategic plan they helped us develop has put us on a clear path toward growth and long-term sustainability. Their partnership has been instrumental in helping our organization become stronger, more stable, and better positioned for the future.

Chama Chongo

Executive Director, Madison Community Services

Faced with potential operational funding cuts, our not-for-profit organization recognized the urgent need to consider various scenarios to plan for financial change. We were looking for structure and experience to help us think through some difficult questions. The Osborne Group facilitated a workshop with our board and using our current strategic plan, they developed three financial scenarios for the organization to explore. The Osborne Group was very thorough and provided the external perspective needed to ask hard questions that led to in-depth conversations and great engagement from the board. We can now step back and look at our organization from a wider lens and we have a plan to best move forward. Overall, The Osborne Group provided incredible value and we are very pleased with the outcome.

Wendy Rading

Executive Director, Arts Etobicoke

Our organization lacked clarity around board governance, defined roles, and how each position fit within the overall structure. Entrenched habits and inconsistent practices made it difficult for directors to understand their evolving responsibilities. The Osborne Group provided practical insight into our challenges and a clear path forward. The principal worked to build trust quickly, adapted the approach as needed, and met individually with each director to address the key challenges. As a result, we now operate with clear governance guidelines, structured onboarding for new members, and strong checks and balances to ensure accountability. Overall, the engagement was professional, straightforward, and highly effective.

Tracey Williams

Director of Operations, Waterloo Minor Hockey Association

Our organization needed a strategic plan to enhance our professionalism, establish clear direction, and define our goals. The Osborne Group guided us in creating this plan. Their approach was professional, organized, and structured, enabling full team participation. As a result, we now have dynamic policies, procedures, and sub-committees in place, allowing us to take a proactive approach.

Doug Morrison

President, Board Member, The Table Soup Kitchen Foundation

Faced with challenges related to governance, organizational culture, and a leadership transition, we required a consulting firm that could support both our day-to-day operations and long-term strategic priorities. The Osborne Group helped us navigate these complexities by delivering practical solutions tailored to our organization, while also considering the external factors that impact our environment.

Their reputable principals bring deep expertise and a high level of professionalism across their respective disciplines. They took the time to work closely with our team, providing coaching and mentorship that helped build the skills needed for sustained success. As a result, we are now on a clear path to stability and growth made possible through The Osborne Group’s trusted guidance.

Volletta Peters, PhD

Executive Director, Sistering

Our agency was going through a period of major transition, and we lacked bench strength on our team to help assess what was going on and provide top level leadership. The Osborne Group provided an interim executive leader who listened and quickly assessed the strengths and weaknesses of the organization. The ED made recommendations for new staff, restructuring and provided solid solutions that laid the groundwork for us to execute new initiatives and have long-term growth. We now have a stronger organization that's armed with a strategic plan for a way forward.

Cindy Blakely

Founder, New Circles

We were working with a team that had grown dissatisfied and was facing a lot of changes which resulted in low engagement scores. The Osborne Group was able to provide an HR advisor who facilitated sessions to talk with the group about the changes and expectations, new ways of measuring performance, explained the policies and processes and helped them explore career opportunities. After the sessions with the team, we could tell that the team was opening up to new ways of working and realize the benefits of the changes. We feel that overall, the sessions had a positive effect and that we are now on the right path forward.

Marcel Badertscher, CHRE

Vice President, Human Resources, Heartland Mutual Insurance

Working as a small team had become insular and repetitive, and the challenges of dealing with a tight budget meant we had to be creative to make the most of the available funds. We worked with The Osborne Group to create our new strategic plan because they had experience working with family health teams. They facilitated thoughtful and inclusive discussions with our team which allowed us to generate new ideas, gain a fresh perspective, and get out of our comfort zone. It was all very worthwhile because we now have a realistic plan that includes actionable items that we can work towards to reach the end goals and help drive us forward. The new plan is useful and understandable across sectors and allows the funders to see the challenges that lie ahead but also future success.

Kate Malisani

Executive Director, Crosstown Family Health Team

Our organization was operating without the systems, procedures, and policies needed to support efficiency, transparency, and productivity. We were extremely busy and lacked the time to reflect and map out where we wanted to go. The biggest challenge was managing change while determining what was truly valuable and what was not.

The Osborne Group helped us develop a strategic plan tailored to our organization. Their approach was not cookie-cutter or based on a standard toolkit. It reflected our workplace and executive board culture and long-term aspirations. As a result, we now have a multi-year plan with clear direction and the confidence to pivot as needed. We are very pleased with the work The Osborne Group did and the thoughtful approach they brought to the process.

Glenn Wheeler

COPE Ontario

As a start-up, we had to build everything from the ground up. As a company working in all Canadian provinces, that meant understanding HR standards in each province, developing new policies and implementing a system to hire and retain staff.

Over the years, The Osborne Group has supported us in developing a clear HR strategy, establishing employee standards, and improving our approach to recruitment and retention. The Osborne Group gave us individual, curated support while at the same time providing broad team resources when needed. As a result, we’ve built a strong foundation. We have high staff retention, clear employee standards, and are widely recognized as a great place to work.

Barry Friesen, P.Eng.

Executive Director, Cleanfarms Inc.