Executive Performance on Demand

As a start-up, we had to build everything from the ground up. As a company working in all Canadian provinces, that meant understanding HR standards in each province, developing new policies and implementing a system to hire and retain staff.

Over the years, The Osborne Group has supported us in developing a clear HR strategy, establishing employee standards, and improving our approach to recruitment and retention. The Osborne Group gave us individual, curated support while at the same time providing broad team resources when needed. As a result, we’ve built a strong foundation. We have high staff retention, clear employee standards, and are widely recognized as a great place to work.

Our organization was operating without the systems, procedures, and policies needed to support efficiency, transparency, and productivity. We were extremely busy and lacked the time to reflect and map out where we wanted to go. The biggest challenge was managing change while determining what was truly valuable and what was not.

The Osborne Group helped us develop a strategic plan tailored to our organization. Their approach was not cookie-cutter or based on a standard toolkit. It reflected our workplace and executive board culture and long-term aspirations. As a result, we now have a multi-year plan with clear direction and the confidence to pivot as needed. We are very pleased with the work The Osborne Group did and the thoughtful approach they brought to the process.

Our organization lacked clarity around board governance, defined roles, and how each position fit within the overall structure. Entrenched habits and inconsistent practices made it difficult for directors to understand their evolving responsibilities. The Osborne Group provided practical insight into our challenges and a clear path forward. The principal worked to build trust quickly, adapted the approach as needed, and met individually with each director to address the key challenges. As a result, we now operate with clear governance guidelines, structured onboarding for new members, and strong checks and balances to ensure accountability. Overall, the engagement was professional, straightforward, and highly effective.

Our organization needed a strategic plan to enhance our professionalism, establish clear direction, and define our goals. The Osborne Group guided us in creating this plan. Their approach was professional, organized, and structured, enabling full team participation. As a result, we now have dynamic policies, procedures, and sub-committees in place, allowing us to take a proactive approach.

Faced with potential operational funding cuts, our not-for-profit organization recognized the urgent need to consider various scenarios to plan for financial change. We were looking for structure and experience to help us think through some difficult questions. The Osborne Group facilitated a workshop with our board and using our current strategic plan, they developed three financial scenarios for the organization to explore. The Osborne Group was very thorough and provided the external perspective needed to ask hard questions that led to in-depth conversations and great engagement from the board. We can now step back and look at our organization from a wider lens and we have a plan to best move forward. Overall, The Osborne Group provided incredible value and we are very pleased with the outcome.