Michael Dick to Speak at Central Ontario Family Enterprise Forum 2017
The Osborne Group is proud to announce that Michael Dick, Certified Value Builder and Human Resources/Operations Principal will be speaking at the Family Enterprise Forum on November 8th, 2017. The event is being held at the Courtyard Marriott Conference Centre in...
Medical Technology Amazes
If you haven’t been in a hospital lately, keep up the good work. If you have, as I recently was, you’ll find there’s some amazing technology making our lives much more productive and safe. My recent medical adventure was cataract removal. The only part I could easily...
Fishing and the Art of Facilitation
Firstly, I must declare I don’t really like fishing. I can’t sit still that long. But I have watched enough fishers to know two things: 1) how important technique is to a successful outcome and 2) it takes more skill than it looks. What I have done, is a lot of...
The Perils of Not Being Customer-Focused
I was thinking about the idea of being customer-focused in the context of some recent customer service gaffes that have had a lot of visibility - particularly in a time of social media "instant gratification" feedback. Why is customer-focused action seemingly so...
Decisions – How to Recover When it All Goes Wrong
We all make thousands of decisions every day - from the relatively small, perhaps inconsequential, ones such as what to wear that day, to the bigger, more impactful decisions about career choice or life style purchases. We like to think every decision we make is right...
The Art of Innovation
Innovation is a popular topic these days, usually discussed in the context of a business transformation or start-up. Recently I toured the Chagall Colour and Music exhibit at the Musee des Beaux Arts in Montreal and found it to be a great example of personal...
